Knowledgebase

There are times our support team will required a screen shoot to help resolve configuration issue.

The following are steps to do s screen shoot:

To screen capture and paste the results directly into an email message or any other Office program (like Word) that supports images, you need to follow these 3 steps below:

1. Take your full screenshot by pressing the Print Screen Key(PrtScn) or take your open window screenshot (currently selected window) by pressing the Alt + Print Screen Key.
2. Open a new email message (or MS Word Document if you want to store multiple screen shots) and position your cursor where you would like your captured image to be placed.
3. Press Ctrl + V to paste the captured image into your new email or MS Word Document.

Add to Favourites

Print this Article